Legal

Privacy Policy

Last updated: July 9, 2026

This Privacy Policy explains how ARCHAT (“ARCHAT”, “we”, “us”, or “our”), operated by Kyla Carmel Romarate, collects, uses, shares, and protects your information when you use the ARCHAT mobile application and this website (together, the “Service”). Please read it together with our Terms of Service.

Age requirement. ARCHAT is intended only for adults aged 18 or older (or the age of majority in your location, if higher). We do not knowingly provide the Service to, or collect personal data from, anyone under 18.

Contents 1. Who we are · 2. Information we collect · 3. How we use information · 4. Legal bases · 5. How we share information · 6. International transfers · 7. Data retention · 8. Security · 9. Your rights · 10. Deleting your account · 11. Children · 12. Changes · 13. Contact

1. Who we are

The Service is provided by Kyla Carmel Romarate, Urban Deca Homes, Unit 318, Bldg. 8, Mandaue City 6014, Philippines (the data controller for the purposes of the EU/UK General Data Protection Regulation). If you have questions about this policy or your data, contact us at support@vrgames.world.

2. Information we collect

2.1 Information you provide

Account data: a username and password (which may be generated for you), and profile details you add such as a display name, age, gender, and profile photo or avatar.
Camera and microphone data: when you start or join a video chat, we access your camera and microphone to transmit your live audio and video to the person you are chatting with. Live streams are processed in real time to power the call. Video and audio may be monitored or reviewed for safety, moderation, and policy enforcement.
Content you create or send: chat messages, photos you send in chat, likes, matches, favorites, and reactions.
Purchases: records of in-app purchases and subscriptions you make (processed through Google Play — see Section 5). We do not receive or store your full payment card details.
Support communications: information you send us when you contact support or report another user.

2.2 Information collected automatically

Device and technical data: device model, operating system, app version, language, time zone, and network information.
Identifiers: device identifiers, advertising ID, app-instance identifiers, and push notification tokens.
Approximate location: derived from your IP address (for example, your country or region). We do not collect precise GPS location.
Usage data: features you use, session activity, interactions, and in-app events.
Diagnostics: crash reports and performance data.
Install attribution: referral information about how you found and installed the app.

3. How we use information

To provide, operate, and maintain the Service, including live video chat, matching, messaging, and virtual items.
To keep the Service safe: to moderate content, detect and prevent fraud, abuse, and violations of our Terms, and to enforce our policies.
To process purchases and manage subscriptions and virtual-item balances.
To measure and improve the Service, understand how it is used, and fix problems.
To measure marketing and advertising performance and attribute installs.
To communicate with you about the Service, including service and transactional messages.
To comply with legal obligations and respond to lawful requests.

4. Legal bases (EU/UK users)

Performance of a contract: to provide the Service you request (accounts, chats, purchases).
Consent: for camera and microphone access, and for certain advertising and analytics identifiers. You can withdraw consent at any time (for example, in your device settings).
Legitimate interests: to keep the Service secure, prevent abuse, understand usage, and improve our product, balanced against your rights.
Legal obligation: to comply with applicable laws and enforce our Terms.

We do not sell your personal data for money. We share information only as described below:

Other users: your profile information and any content you choose to show or send is visible to the people you interact with.
Real-time communication provider: we use Agora to transmit live audio and video between participants.
Hosting and infrastructure: cloud providers that host our servers and store account and message data.
Google: Firebase Cloud Messaging (push notifications), Firebase Analytics, Crashlytics, and Performance Monitoring (analytics and diagnostics), and Google Play Billing (payment processing). Google processes your payment; we receive transaction and entitlement details, not full card data.
Meta Platforms: Facebook App Events / advertising measurement, used to understand app installs and marketing performance.
On-device AR (DeepAR): AR masks and face filters are processed on your device to render effects on your camera feed.
Optional message translation: if you use in-chat translation, the message text may be sent to Amazon Web Services (Amazon Translate) to return a translation.
Legal and safety: to comply with law, enforce our Terms, or protect the rights, safety, and property of users, the public, or us.
Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.

For U.S. state privacy laws (such as the California CCPA/CPRA): we do not “sell” personal information for money. We may “share” certain identifiers with advertising and analytics partners (Google, Meta) for cross-context behavioral advertising measurement. You may opt out by disabling your advertising ID in your device settings and by contacting support@vrgames.world.

6. International data transfers

Your information may be processed in countries other than where you live, including outside the European Economic Area or the United Kingdom. Where required, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses to protect your data.

7. Data retention

We keep personal data only as long as needed to provide the Service and for the purposes above, then delete or anonymize it. Live video and audio calls are transmitted in real time and are not recorded by us for ordinary use, except where a recording is created for safety or legal reasons. Account and message data are retained while your account is active and for a limited period after deletion as required for security, dispute resolution, and legal compliance.

8. Security

We use technical and organizational measures designed to protect your information, including encryption in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your rights

Depending on where you live, you may have the right to:

Access the personal data we hold about you and request a copy.
Correct inaccurate data or complete incomplete data.
Delete your data (“right to erasure”).
Restrict or object to certain processing.
Data portability.
Withdraw consent at any time, without affecting prior processing.
Opt out of “sharing” for cross-context behavioral advertising (U.S. state laws).
Lodge a complaint with your local data protection authority.

To exercise any of these rights, email support@vrgames.world. We will not discriminate against you for exercising your rights.

10. Deleting your account

You can delete your account at any time in the app (Settings → Account → Delete account), which removes your profile and associated personal data, subject to limited retention described in Section 7. You may also request deletion by emailing support@vrgames.world.

11. Children

ARCHAT is strictly for adults 18 and older. We do not knowingly collect personal data from anyone under 18. If we learn that we have collected data from a minor, we will delete it. If you believe a minor is using the Service, contact support@vrgames.world.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here and change the “Last updated” date. If changes are material, we will provide additional notice where required by law.

13. Contact us

Kyla Carmel Romarate
Urban Deca Homes, Unit 318, Bldg. 8, Mandaue City 6014, Philippines
Email: support@vrgames.world